1. Origin of Shipments: Products are dispatched from our Tamilnadu-based warehouse via established courier services, ensuring dependable and punctual delivery.

2. Order Processing Time: All domestic orders undergo processing within 2 - 5 business days post-order placement. Anticipated delivery times for customers range between 2-10 business days from the dispatch date.

3. Delivery Address: Shipments are directed to the address specified by customers during checkout. Once confirmed, rerouting to an alternative address is not feasible. Should emergencies or address-related issues arise, customers are advised to contact customer care for guidance.

Potential Delays: Delivery timelines may be influenced by external factors like prolonged public holidays or strikes, potentially impacting shipment schedules.

4. Receipt of Goods: Upon delivery, a signature is mandatory from the recipient or a designated alternative person suggested by the customer. However, while an alternative individual may sign for the goods, DrMediCart bears no responsibility for ensuing discrepancies or issues.

5. Shipping and Handling Charges: Customers are apprised of shipping and handling charges during checkout, ensuring transparency before payment. These costs may fluctuate based on factors like product dimensions, type, and shipping destination.

6. Complaint Resolution: For any grievances or order-related issues, customers are urged to contact Customer Care within 1 business day of receiving their order. This proactive communication facilitates prompt resolution and enhances customer satisfaction.

By adhering to these shipping and delivery protocols, we strive to offer a seamless and dependable shopping experience to our esteemed clientele.