FAQ

Visit drmedicart.com
Add products to your cart along with the quantity.
If purchasing multiple items, add them one by one to your cart.
Click on the cart button and proceed to checkout (top right corner).
Provide your contact email address and shipping/billing address.
Continue to the next step and input your payment information.
Place your order

We currently deliver to over 2 countries and are continuously expanding. Please refer to the shipping page for details.

The average delivery time is 2-15 business days from the dispatched day, excluding customs clearance. Delivery services are off on Saturdays, Sundays, and national holidays.

We stock most items. Some seasonal items may get sold out, and replenishing depends on market conditions. If an item is sold out, please contact us, and we'll notify you when it's available.

Items usually dispatch within 1-3 business days. In rare cases, it may take a bit longer.

We will refund or replace damaged items according to our return policy.

We will process a refund if the order is canceled within 1 hour or if we haven't started processing the order yet. Requests for amendments or cancellations must be made within 1 hour of placing the order.

You will receive an order confirmation email to your registered email address.

You can reach us 24/7 via phone, email, Facebook Messenger, WhatsApp, or live chat on our website.

Yes, visit our Suggest a Product page, provide details about the product you're looking for, and submit your request. Custom Order

The order value is inclusive of all taxes and customs.

DrMediCart provides a platform for international sellers. We are not liable for products and shipping, but we provide supporting services to customers and sellers.

Sellers interested in getting onboarded can email us at request@drmedicart.com. For other inquiries, please contact our Customer Support Team at sales@drmedicart.com.