Return Policy
Feel confident knowing that we've got you covered with our straightforward return policy within the USA. Here's everything you need to know:
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Damaged Products: Should your items arrive damaged during shipping, simply provide valid proof, such as a video taken during the unboxing, within 1 day of delivery. Upon verification, we'll promptly issue a full refund.
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Non-Damaged Returns: Generally, we do not accept returns for non-damaged products. Our return policy is limited to products that arrive damaged.
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Time Limit: To qualify for a refund for damaged products, please provide the necessary proof and initiate the return within 1 day of delivery. Ensure that the returned products are shipped back promptly after receiving our approval.
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Exceptions: Returns are not accepted for bottle items. However, if you're unsatisfied, we'll assess your case individually and may provide a refund accordingly after our customer representative contacts you.
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Abuse of Return Policy: We reserve the right to refuse service and permanently ban buyers who abuse the return process.
For countries outside the USA, such as Canada and the UK, refunds will be handled on a case-by-case basis. In the event of an error on our part, we'll promptly provide a refund based on the specific details of the issue.
At DrMediCart, ensuring your satisfaction is our top priority, and we're committed to making the return process as seamless and convenient as possible for you.
