Return Policy

Return Policy

Return Policy

1. General Policy Overview:
At DrMediCart, we are dedicated to delivering high-quality Indian products with exceptional service. Due to the specialized nature of our products, including Ayurvedic and homeopathic items, our return policy adheres to safety standards and industry regulations. Please read this policy carefully for a transparent and smooth shopping experience.

 

2. Damaged Products

  • Reporting & Evidence:
    If your order arrives damaged, please report the issue within 1 business day of delivery. Clear photos of the damaged product and packaging are required. In certain cases, we may request a video for verification.
  • Verification Process:
    Our team will thoroughly review your claim. If the damage occurred during shipping (and not due to mishandling after delivery), we will provide a replacement or refund at our discretion. We aim to resolve issues fairly, and our decisions are final.
  • Timely Submission:
    Claims submitted after the 1-business-day window or without proper evidence may not be eligible for a return or refund.

 

3. Non-Damaged Returns

  • No Returns on Non-Damaged Goods:
    Due to health and safety regulations, we do not accept returns for non-damaged products once dispatched. All sales are final.
  • Exceptions:
    In exceptional cases, non-damaged returns may be accepted. A restocking fee or additional processing charges may apply, which will be communicated in advance.

 

4. Time Limits and Customer Responsibilities

  • Reporting Timeframe:
    Return requests must be initiated within 1 business day of delivery.
  • Prompt Return Shipping:
    If a return is approved, customers must promptly ship the item back. Delays in return shipment may affect eligibility for a return or refund.

 

 

 

 

5. Exceptions and Specific Conditions

  • Non-Returnable Items:
    For safety reasons, bottled products, perishable goods, or health-related items are non-returnable.
  • International Orders:
    Returns for international customers (USA, UK, EU, Canada) are handled on a case-by-case basis. If the error is on our part, we will follow the applicable regulations in your country and process the return fairly.

 

6. Abuse of Return Policy

We value honesty and transparency. In cases of abuse, such as false claims or repeated unjustified return requests, DrMediCart reserves the right to suspend service or take legal action if necessary.

 

7. Limitation of Liability

  • Liability Cap:
    Our maximum liability is limited to the total amount paid for the product in question. We are not responsible for indirect, incidental, or consequential damages, except where required by law.
  • Jurisdiction:
    This return policy is governed by the laws of Tamil Nadu, India. Any disputes will be resolved under the jurisdiction of Tamil Nadu courts.

 

8. European Union Consumer Rights

We fully comply with EU consumer protection laws. For customers in the EU and UK, returns are allowed for non-perishable and non-customized products within the applicable timeframes. Health-related, perishable, or personalized items are excluded.

  • Condition for Returns:
    For returns in the EU/UK, the product must be unused, in its original packaging, and in resalable condition. Return shipping is the customer’s responsibility unless the return is due to our error.

 

9. Policy Updates

We reserve the right to update this Return Policy without prior notice. Updates will be posted on our website, and the revised policy will apply to all orders placed after the update. By continuing to use our services, you accept the most recent version of this policy.

 

 

10. Final Decisions

All return and refund decisions made by DrMediCart are final. By shopping with us, you acknowledge and agree to these terms.

 

Important Notes:

  • Customer Support:
    For questions, please reach out to us at Sales@drmedicart.com or WhatsApp us at +91 63740 81945.
  • Consumer Rights:
    This policy does not affect your statutory rights under local consumer protection laws in the USA, UK, or EU nations.

Thank you for choosing DrMediCart. We deeply appreciate your trust and look forward to serving you with authentic Indian products at affordable prices, delivered right to your doorstep.