Return Policy
Return Policy
1. General Policy Overview
At DrMediCart, we’re committed to delivering high-quality Indian products and outstanding service. However, due to the specialized nature of our products — including Ayurvedic and homeopathic items — our return policy aligns with industry regulations and safety standards. We request you to read the following policy carefully for a smooth and transparent shopping experience.
2. Damaged Products
Reporting & Evidence: If your order arrives damaged, please report the issue within 1 business day of delivery. Clear photos of the damaged product and packaging are required. In some cases, we may request a video for verification.
Verification Process: Our team will review your claim thoroughly. If damage is confirmed to have occurred during shipping (and not due to mishandling after delivery), we will issue a replacement or refund at our discretion. Our decisions are final, but we always aim for a fair resolution.
Timely Submission: Requests without proper evidence or submitted after the 1-business-day window may not be eligible for return or refund.
3. Non-Damaged Returns
No Returns on Non-Damaged Goods: Due to health and safety regulations, we do not accept returns for non-damaged products. All sales are considered final once dispatched.
Rare Exceptions: In special cases, non-damaged returns may be approved. Such approvals may involve a restocking fee or additional processing charges, which will be clearly communicated beforehand.
4. Time Limits and Customer Responsibilities
Reporting Timeframe: All return requests must be initiated within 1 business day of delivery.
Prompt Return Shipping: If a return is approved, customers must ship the item back quickly. Delays in return shipment may void the return/refund eligibility.
5. Exceptions and Specific Conditions
Non-Returnable Items: For safety reasons, we do not accept returns on bottled products, perishable goods, or health-related items.
International Orders: For customers in the USA, UK, EU, and Canada, returns are handled on a case-by-case basis. If the error is on our part, we will follow applicable regulations in your country and process your return fairly.
6. Abuse of Return Policy
We value honesty and transparency. In cases of abuse — such as false claims or repeated unjustified return requests — DrMediCart reserves the right to suspend service or initiate legal action if necessary.
7. Limitations of Liability
Liability Cap: Our maximum liability is limited to the amount paid for the product in question. We are not responsible for indirect, incidental, or consequential losses, unless required by law.
Jurisdiction: This return policy is governed by the laws of Tamil Nadu, India. Any disputes will be subject to the jurisdiction of Tamil Nadu courts.
8. European Union Consumer Rights
We fully adhere to EU consumer protection laws. For customers in the EU and UK, returns are allowed for non-perishable and non-customized products within applicable timeframes. Health-related, perishable, or personalized items are excluded from this right.
If a return is approved under EU or UK law, the product must be unused, in original packaging, and in resalable condition. Return shipping is the customer’s responsibility unless the return is due to our error.
9. Policy Updates
We reserve the right to modify this Return Policy at any time without prior notice. Any updates will be posted on our website. Continued use of our platform implies acceptance of any revisions.
10. Final Decisions
All return and refund decisions made by DrMediCart are final. By shopping with us, you acknowledge and agree to these terms.
Important Notes
- Customer Support: Our team is here to help. If you have any questions, please reach out to us via Sales@drmedicart.com or WhatsApp us at +91 63740 81945.
- Consumer Rights: This policy does not affect your statutory rights under local consumer protection laws in countries like the USA, UK, or EU nations.
Thank you for choosing DrMediCart. We deeply appreciate your trust and look forward to continuing to serve you with authentic Indian products at affordable prices — right at your doorstep.
