Refund Policy

At DrMediCart, your satisfaction is our top priority. We are committed to providing a clear and fair refund policy to ensure a smooth and transparent experience. Please review the following terms before finalizing your purchase:

1. Order Cancellation

You may cancel your order within 1 hour of placement. In such cases, we will process your refund promptly, minus a 5% deduction to cover payment gateway fees.

2. Product Out of Stock

In the unlikely event that an item is unavailable, we will issue a full refund, returning 100% of the purchase amount with no additional inconvenience.

3. Damaged Product or Incorrect Item Received

If you receive a damaged product or an incorrect item, please provide video proof within 1 day of delivery. Once verified, we will process a refund for 90% of the purchase price. Note: Refunds are not applicable for glass products due to their fragile nature.

4. Expired Product

If you receive an expired product, please notify us with video proof within 1 day of delivery. Upon verification, we will issue a refund for 90% of the purchase price.

5. Product Representation

We strive to accurately represent our products with detailed descriptions and images. However, slight variations in packaging, descriptions, or colors may occur. Refunds will not be issued for these minor differences.

Important Notes:

  • Refunds will be credited back to the original payment method used at the time of purchase.
  • Depending on your financial institution, refunds may take 5-20 business days to reflect in your account.
  • All refunds are subject to review and approval based on the conditions outlined in this policy.

International Transactions and Customs Fees

For our international customers, please be aware of the following:

  • Customs and Import Duties: International shipments may incur customs duties, taxes, or fees, which are determined by the destination country's customs office. These charges are the responsibility of the recipient, and DrMediCart is not liable for covering or reimbursing these costs.

  • Returns Due to Customs Issues: If an order is returned due to non-payment of customs duties or refusal of delivery, a refund will be issued minus shipping costs, customs fees, and a 10% restocking fee, provided the product is returned in its original condition.

Legal Disclaimer

  • Jurisdiction: This refund policy is governed by the laws of the jurisdiction where DrMediCart is registered. Any disputes arising from transactions with DrMediCart will be resolved under the laws of DrMediCart's location.

  • Policy Updates: DrMediCart reserves the right to modify this policy at any time. Customers are encouraged to periodically review this policy. Continued use of our services after changes have been posted signifies your acceptance of those changes.

  • Limitations: This policy does not affect your statutory rights as a consumer. It is intended to outline the procedures DrMediCart follows to ensure customer satisfaction.

Contact Information

If you have any questions or require clarification regarding our refund policy, please don’t hesitate to reach out to us:

Privacy and Data Protection

At DrMediCart, we are dedicated to safeguarding your privacy. Any personal information collected during the refund process will be used exclusively to process your refund and will be handled in compliance with our Privacy Policy.

Feedback and Complaints

We value your feedback. If you have any complaints or suggestions regarding our products or services, please contact our customer service team. We are always looking for ways to improve and appreciate your input.

Thank you for choosing DrMediCart
We are honored to serve you and are committed to providing authentic Indian products with the highest standards of quality and customer service. We appreciate your trust in us as your reliable source for premium Indian goods.

DrMediCart - Your Trusted Partner for Authentic Indian Products, dedicated to transparency and your complete satisfaction.