Privacy Policy – Protecting Your Privacy at DrMediCart.com

Effective Date: 12-Jul-2025

At DrMediCart.com, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information when you visit our website or make purchases from us. By using our website and services, you agree to the practices described in this policy.

If you have any questions or concerns, or if you wish to exercise your data rights, please contact us at support@DrMediCart.com.

1. Information We Collect

We collect the following types of personal information for operational, legal, and service improvement purposes:

• Device Information: IP address, browser type, time zone, and device identifiers. Used for website analytics and fraud prevention.
• Order Information: Name, billing and shipping address, email, phone number, and payment method.
• Support Interactions: Communication between you and our support team for service-related inquiries.

We only collect data necessary for fulfilling our services and operate under strict data security protocols.

2. Legal Basis for Processing (EEA and UK Customers)

For individuals in the EEA or UK, we process personal data under the following legal bases:

• Consent: For newsletters, cookies, or optional marketing activities.
• Contractual Necessity: For processing and fulfilling your orders.
• Legal Obligation: For tax, accounting, and regulatory compliance.
• Legitimate Interests: For fraud prevention, analytics, and service improvement.

You may withdraw your consent at any time by contacting us.

3. How We Share Your Information

Your personal information may be shared with:

• Service Providers: Payment gateways, shipping carriers, IT providers, and analytics tools (under strict data protection agreements).
• Legal Authorities: When required by law or necessary to protect our legal rights or users.

We do not sell your personal information to third parties.

4. Behavioral Advertising

We may use tools like Google Analytics, Facebook Pixel, or other platforms for behavioral marketing.

You may opt out via:

• Browser settings
• Advertising platform controls (e.g., Google Ad Settings)

5. Your Rights (EEA, UK, California Residents)

Depending on your location, you have the right to:

• Access your personal data
• Correct inaccuracies
• Delete your data (subject to legal obligations)
• Object to certain processing (e.g., direct marketing)
• Request data portability

To exercise your rights, contact us at support@DrMediCart.com. Verification of identity may be required.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze traffic
• Improve website performance
• Remember your preferences

You may manage cookies via your browser settings. For more detail, see our separate Cookie Policy.

7. International Data Transfers

We may transfer your information to servers or service providers located in countries such as India, where our operations are based. We implement appropriate safeguards (e.g., Standard Contractual Clauses) to ensure data protection across borders.

8. Data Retention

We retain your information only as long as necessary:

• To fulfill your order
• To meet legal/accounting requirements
• Or until you request deletion (when applicable)

After the retention period, we securely delete or anonymize your data.

9. Data Security

We implement industry-standard security measures, including:

• Secure servers
• Encryption protocols
• Access controls

However, no method of transmission over the internet or electronic storage is 100% secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services or legal obligations. All updates will be posted here, and material changes will be communicated via email or website banner.

Your continued use of our services indicates acceptance of any changes.

11. Complaints & Dispute Resolution

If you believe your data rights have been violated:

• Please contact us first at support@DrMediCart.com
• If unresolved, you may escalate to your local data protection authority

12. Governing Law & Jurisdiction

This Privacy Policy is governed by the laws of the State of Tamil Nadu, India. All disputes shall be resolved under the exclusive jurisdiction of courts in Coimbatore, Tamil Nadu.

For international users, we comply with applicable laws such as:

• GDPR (European Union and UK)
• CCPA/CPRA (California, USA)

13. Contact Information

DrMediCart.com
📧 Email: support@DrMediCart.com