Privacy Policy

Protecting Your Privacy at DrMediCart.com

At DrMediCart.com, we prioritize your privacy and the protection of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you interact with our website or make purchases. By using our website and services, you consent to the terms of this policy.

If you have any questions or concerns regarding this policy or wish to exercise your rights under applicable laws, please contact us at support@DrMediCart.com.

1. Collecting Personal Information

We collect various types of personal information to deliver and improve our services, including:

  • Device Information: Automatically collected to enhance site functionality, improve user experience, and analyze traffic patterns. This includes IP addresses, browser types, and device details.
  • Order Information: Collected when you place an order, including your name, billing and shipping addresses, contact details, and payment method.
  • Customer Support Information: Collected when you contact us for assistance, including communication history and any details you provide.

We only collect the data necessary for the delivery of our services, and we ensure that it is handled securely.

2. Legal Basis for Processing (EEA and UK Customers)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, we process your personal information based on the following legal grounds:

  • Consent: When you explicitly provide consent for specific activities, such as subscribing to our newsletter or agreeing to cookie usage.
  • Contractual Necessity: To fulfill our obligations in processing your orders and providing customer support.
  • Legal Obligation: To comply with legal requirements, such as tax or accounting obligations.
  • Legitimate Interests: To pursue business interests, including improving website functionality, marketing, and fraud prevention.

You have the right to withdraw consent at any time, and we will respect that request, unless there is a legal reason to retain your data.

3. Sharing Personal Information

We share your personal information only in the following circumstances:

  • Service Providers: We work with trusted third-party service providers, including payment processors, shipping carriers, and IT services, to process your orders and ensure proper delivery. These providers are bound by confidentiality agreements to protect your data.
  • Legal Compliance: We may disclose your information if required by law, in response to lawful requests from public authorities, or to protect our legal rights and prevent fraud.

Your information will never be shared with unauthorized parties.

4. Behavioral Advertising

We may use your personal data for marketing purposes, including personalized advertising. We utilize tools such as Google Analytics to understand user preferences and improve our services.

You can opt out of behavioral advertising by adjusting your preferences through your browser settings or following the instructions provided by the relevant advertising platform.

5. Your Rights (EEA, UK, and California Residents)

As a customer, you have specific rights over your personal data, including:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate or incomplete information.
  • Right to Deletion: You can request deletion of your personal data, subject to legal obligations or contractual requirements.
  • Right to Object: You can object to the processing of your data for direct marketing or on specific grounds related to your situation.
  • Right to Data Portability: You can request a copy of your personal data in a machine-readable format.

To exercise these rights, contact us at support@DrMediCart.com. We may require identity verification before processing your request.

Please note, certain rights, like the right to deletion or data portability, may be limited in certain circumstances under applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website. Cookies help us analyze traffic patterns, personalize content, and ensure proper website functionality.

You can manage cookie preferences through your browser settings. By using our website, you consent to the use of cookies as described in this policy. For more details on how we use cookies, refer to our Cookie Policy.

7. International Data Transfers

Your personal data may be transferred to countries outside your country of residence, including India, where our servers are located. We ensure that these transfers comply with applicable data protection laws and take appropriate steps to safeguard your information, such as the use of Standard Contractual Clauses.

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Once your data is no longer required, we will delete or anonymize it in a secure manner.

9. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we make every effort to safeguard your data, please note that no method of online transmission or electronic storage is 100% secure.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Effective Date". Your continued use of our website constitutes acceptance of any changes to the policy.

If any material changes are made, we will notify you through appropriate channels (e.g., email or website notice).

11. Complaints and Dispute Resolution

If you have any concerns or complaints regarding how we handle your personal information, please contact us at support@DrMediCart.com. If you are not satisfied with our response, you may file a complaint with the relevant data protection authority in your jurisdiction.

12. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the State of Tamil Nadu, India. Any legal disputes arising from this policy shall be resolved under the exclusive jurisdiction of the courts in Tamil Nadu, India.

For international customers, this policy is designed to comply with applicable data protection regulations, such as the GDPR (for EU residents) and the CCPA (for California residents).

13. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

DrMediCart.com
Email: support@DrMediCart.com