Shipping and Delivery Policies:
1. Origin of Shipments:
All purchases are dispatched directly from our warehouse located in Tamil Nadu, India, using trusted and reliable courier services. We prioritize the safe and timely delivery of your order, ensuring that it reaches you in the best possible condition.
2. Processing and Delivery Timeframes:
We aim to process all orders within 24 hours of placement, subject to availability and payment confirmation. Delivery times typically range between 3-10 business days from the shipment date, depending on the destination and selected shipping method. Please note that, in rare cases, external factors such as courier disruptions, customs delays, or unforeseen events may cause delivery delays, potentially extending the delivery time up to 30 business days. While we work diligently to avoid such delays, they are outside our control, and we appreciate your understanding.
3. Delivery Address:
Orders will be shipped to the address provided during checkout. It is the customer's responsibility to ensure the accuracy of this address. Once an order is confirmed, changes to the delivery address cannot be made. In case of address-related issues, please contact our customer support team immediately, though we may not always be able to accommodate address changes after shipment.
4. Liability for Loss or Damage:
We take great care in preparing and shipping your order. However, once the order is handed over to the courier, the risk of loss or damage transfers to the customer. We recommend tracking your shipment and arranging to receive it promptly. If there are any issues with your order upon delivery, please contact us immediately so we can assist in resolving the matter.
5. Delivery Confirmation and Signature Requirement:
A signature may be required upon delivery. You or an authorized person (e.g., a family member or colleague) must sign for the package. If the package is signed for by someone else, you agree that we are not responsible for any discrepancies that may arise after the delivery.
6. Shipping and Handling Charges:
Shipping and handling charges will be clearly communicated during the checkout process. These charges are non-refundable. Shipping costs are based on the size, weight, destination, and shipping method selected. Any additional customs duties, taxes, or fees imposed by the destination country will be the responsibility of the customer.
7. Force Majeure:
We are committed to delivering your products as promptly as possible. However, in the event of unavoidable circumstances beyond our control (such as natural disasters, strikes, government regulations, pandemics, or other force majeure events), delivery timelines may be affected. We will notify you of any significant delays and make reasonable efforts to resolve the issue.
8. Complaints and Dispute Resolution:
If you encounter any issues with your order, please contact us within 5 business days of receiving your package. We will work with you to address your concerns promptly. In the unlikely event that a dispute cannot be resolved, it will be governed by the laws of the State of Tamil Nadu, India, and resolved through the appropriate channels.
9. Limitation of Liability:
We are dedicated to providing excellent service, but our liability for any claims related to orders, including delays, losses, or damages, is limited to the total amount paid for the order. We are not liable for any indirect, incidental, or consequential damages, and this limitation applies to all transactions.
10. Changes to the Policy:
We may update this Shipping and Delivery Policy from time to time to reflect changes in our services or applicable laws. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the update. By continuing to use our services, you agree to the most recent version of the policy.
