Shipping and Delivery Policies
Express Shipping Available to:
USA, UK, Canada, Netherlands, Switzerland, Singapore, Australia, New Zealand, France, UAE, Germany, Ireland, Malta, Qatar, South Africa, Japan, Indonesia, Denmark, Hong Kong, Saudi Arabia, Taiwan, Philippines, Malaysia, Myanmar, Mauritius, Trinidad and Tobago, Finland, and Portugal.
Please note: Any changes to the shipping address after the order has been dispatched may incur additional charges.
|
Country |
Duration |
Cost |
|
USA |
4-8 Business day Standard Shipping ($0.00–$9.99) |
$18.50 |
|
USA |
4-8 Business day Standard Shipping ($10.00–$14.99) |
$15.60 |
|
USA |
4-8 Business day Standard Shipping ($15.00–$19.99) |
$11.99 |
|
USA |
4-8 Business day Standard Shipping ($20.00–$24.99) |
$10.99 |
|
USA |
4-8 Business day Standard Shipping ($25.00–$29.99) |
$9.99 |
|
USA |
4-8 Business day Standard Shipping ($30.00–$35.99) |
$9.50 |
|
USA |
4-8 Business day Standard Shipping ($36.00–$39.99) |
$9.50 |
|
USA |
4-8 Business day Standard Shipping ($40.00 and up) |
Free |
|
|
|
|
Process Time:
We strive to process your order within 3 to 5 business days, depending on the size and number of items in your order. Once processed, the package will be handed over to the carrier, who may take an additional 4 to 8 business days for delivery. A shipping notification, including the tracking number, will be sent to the email address provided at checkout. To ensure you receive this notification, please add sales@drmedicart.com to your contacts list to avoid it landing in your junk/spam folder.
Shipping Status:
You can track the shipping status by visiting the respective carrier's website using the provided tracking number:
FedEx: www.fedex.com
DHL: www.dhl.com
USPS: www.usps.com
Please note that if the parcel gets held in customs, there may be a delay in delivery.
1. Origin of Shipments:
All orders are dispatched directly from our warehouse in Tamil Nadu, India, via trusted and reliable courier services. We prioritize safe and timely deliveries to ensure your order arrives in the best possible condition.
2. Processing and Delivery Timeframes:
We aim to process orders within 24 hours of placement, pending availability and payment confirmation. Delivery usually takes 4 to 8 business days after shipment, depending on the shipping method and destination. Please be aware that external factors such as courier disruptions, customs delays, or unforeseen events could result in delays of up to 30 business days. We appreciate your patience and understanding in such cases.
3. Delivery Address:
Your order will be shipped to the address provided at checkout. It is your responsibility to ensure this address is accurate. Once the order is confirmed, address changes cannot be made. If any address issues arise, please contact customer support promptly, but please note that changes may not be possible after shipment.
4. Liability for Loss or Damage:
We take extra care in packaging your order. However, once the order is with the courier, the risk of loss or damage is transferred to you. We recommend tracking your shipment and receiving it as soon as possible. If you encounter any issues, please contact us immediately for assistance.
5. Delivery Confirmation and Signature Requirement:
A signature may be required upon delivery. You or an authorized person must sign for the package. If someone else signs for it, we are not liable for any discrepancies that may arise after delivery.
6. Shipping and Handling Charges:
Shipping and handling charges will be disclosed during checkout. These charges are non-refundable. Shipping costs depend on the size, weight, destination, and shipping method selected. Any customs duties, taxes, or fees imposed by the destination country will be the customer’s responsibility.
7. Force Majeure:
While we strive for timely delivery, force majeure events (such as natural disasters, strikes, government regulations, pandemics, etc.) may cause delays. We will notify you of any significant delays and take reasonable steps to resolve the issue.
8. Complaints and Dispute Resolution:
If you have any concerns regarding your order, please contact us within 5 business days after receiving your package. We will work to resolve your concerns promptly. In the unlikely event of unresolved disputes, they will be governed by the laws of Tamil Nadu, India.
9. Limitation of Liability:
Our liability is limited to the total amount paid for the order. We are not liable for indirect, incidental, or consequential damages.
10. Changes to the Policy:
We may update this Shipping and Delivery Policy to reflect changes in our services or applicable laws. Any changes will be posted on our website and will apply to all orders placed after the update. By continuing to use our services, you agree to the most recent version of the policy.
