Shipping & Delivery Policy – DrMediCart

Effective Date: 03-Sep-2025

DrMediCart (“DrMediCart”, “we”, “our”, “us”) is committed to providing transparent, reliable, and compliant international shipping services. By placing an order on DrMediCart.com, you acknowledge that you have read, understood, and agreed to the terms outlined in this Shipping & Delivery Policy.

1. Shipping Origin

   All orders are dispatched exclusively from our central fulfillment facility located in Tamil Nadu, India. Shipments are handled through reputable domestic and international logistics partners based on destination, service availability, and regulatory requirements.

2. Order Processing & Verification

   • Standard processing time is 3–6 business days after successful payment confirmation.
   • Processing includes order verification, inventory allocation, regulatory compliance checks, secure packaging, and export documentation.
   • Processing times may extend during peak demand, public holidays, stock audits, customs compliance reviews, or force majeure events.
   • Orders are not considered shipped until handed over to the carrier and tracking information is generated.

3. Shipping Methods, Charges & Availability

   Standard Postal Shipping (Non-Urgent)

   Estimated Delivery: 10–15 business days after dispatch (excluding processing time).

   Order Value (USD)	Shipping Fee (USD)
   $0.00 – $10.00	$16.96
   $10.01 – $15.00	$16.90
   $15.01 – $20.00	$11.89
   $20.01 – $25.00	$9.96
   $25.01 – $30.00	$9.89
   $30.01 – $35.00	$9.87
   $35.01 – $40.00	$5.96
   $40.01 – $45.00	$5.93
   $45.01 – $50.00	$5.92
   $50.01 – $54.99	$5.91
   $55.00 and above	FREE

   Priority Express Shipping

   Estimated Delivery: 3–5 business days after dispatch.

   Flat Rate: USD 85.00 per order (subject to destination availability).

   Serviceable Priority Countries include:
   USA, UK, Canada, Netherlands, Switzerland, Singapore, Australia, New Zealand, France, UAE, Germany, Ireland, Malta, Qatar, South Africa, Japan, Indonesia, Denmark, Hong Kong, Saudi Arabia, Taiwan, Philippines, Malaysia, Myanmar, Mauritius, Trinidad & Tobago, Finland, Portugal.

   • Delivery timelines are estimates and not guarantees.
   • Remote or high-risk zones may incur additional surcharges.
   • Orders may be shipped in multiple parcels without additional cost.

4. Delivery Timelines & Delays

   • Standard Shipping: 10–15 business days post dispatch
   • Priority Shipping: 3–5 business days post dispatch

   Delays may occur due to customs inspections, regulatory clearance, carrier backlogs, weather conditions, geopolitical events, or local delivery restrictions. DrMediCart shall not be liable for delays beyond its reasonable control.

5. Shipping Address Responsibility

   • The customer is solely responsible for providing a complete and accurate delivery address.
   • Address changes are not permitted after dispatch.
   • Additional charges arising from incorrect addresses, re-routing, or failed delivery attempts shall be borne by the customer.
   • P.O. Boxes may not be supported by all carriers.

6. Tracking & Delivery Confirmation

   Tracking details are emailed once the order is dispatched. Delivery confirmation provided by the carrier shall be considered final proof of delivery.

   If the carrier marks the shipment as “Delivered”, DrMediCart shall treat the order as successfully delivered, regardless of loss or theft after delivery.

7. Customs, Import Duties & Regulatory Compliance

   • All international shipments are sent under DAP (Delivered At Place) terms unless stated otherwise.
   • Import duties, VAT, GST, customs fees, brokerage charges, or local taxes are the sole responsibility of the recipient.
   • DrMediCart does not guarantee clearance through customs.
   • Orders refused or abandoned due to unpaid duties or regulatory restrictions are not eligible for full refunds.

8. Risk Transfer, Damage & Claims

   • Risk of loss transfers to the customer once the shipment is handed over to the carrier.
   • Customers must inspect parcels immediately upon delivery.
   • Damage or shortage claims must be reported within 1 business day with photographic and video evidence.
   • Claims submitted late or without proper documentation may be rejected.

9. Undeliverable, Refused or Returned Shipments

   If an order is returned to origin due to refusal, incorrect address, failed delivery attempts, or unpaid duties:

   • Re-shipment will require payment of return and re-shipping fees.
   • Refunds, if applicable, will exclude original shipping, return shipping, handling, and non-recoverable charges.

10. Force Majeure

    DrMediCart shall not be liable for failure or delay in delivery caused by events beyond reasonable control, including but not limited to natural disasters, pandemics, strikes, wars, government actions, or carrier service disruptions.

11. Limitation of Liability

    To the maximum extent permitted by law, DrMediCart’s total liability for any shipping-related claim shall not exceed the total order value. We shall not be liable for indirect, incidental, consequential, or economic damages.

12. Governing Law & Jurisdiction

    This policy shall be governed by the laws of India. All disputes shall be subject to the exclusive jurisdiction of the courts located in Coimbatore, Tamil Nadu.

13. Policy Amendments

    DrMediCart reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. The version published on DrMediCart.com at the time of order placement shall apply.

Contact Information

Email: support@DrMediCart.com
Website: https://DrMediCart.com

DrMediCart operates with strict compliance, transparency, and customer accountability in international shipping.